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Players from New Zealand acceptedNot locally licensediThis casino is not approved by the local gambling regulator of New Zealand. The brand may still hold an international licence (Curaçao, Malta, etc.), but without in-country oversight you have no local complaints body, no guaranteed player-fund segregation under New Zealand law, and limited legal recourse if a dispute arises.AGCO CorporationGambling Regulatory Authority of IrelandAlcohol and Gaming Commission of OntarioUK Gambling CommissionKahnawake Gaming Commission
Welcome Bonus - 1st Deposit
100 Chances to Win $1 Million - 1st Deposit
GambleGrade scoreiGambleGrade Score is our proprietary rating calculated from 6 key metrics: Fair Bonuses (FBS), Trust Score (TRS), Payout Speed (PSS), Payment Convenience (PCV), UX & Mobile (UXS), and Customer Reviews (CRA). Each pillar carries a published weight; the weights are what turn six numbers into one.
65/100
Score Breakdown
CaptainCooks Casino Score Breakdown
How we calculated the overall 65/100 score for CaptainCooks
Fair Bonuses ScoreiFair Bonuses Score - Fair Bonuses Score evaluates bonus terms, wagering requirements, maximum cashout limits, and overall fairness of casino promotions.
FBS · 20% weight
65/100+13 vs avg
AverageStandard bonus offerings. Terms are neither particularly generous nor unfair. Room for improvement in value or conditions.
Trust & Safety ScoreiTrust & Safety Score - Trust & Safety Score measures licensing quality, regulatory compliance, responsible gambling tools, and overall operator transparency.
TRS · 20% weight
68/100-5 vs avg
AverageAverage trust level. Licensing is present but may not be top-tier. Some areas of T&C could be clearer.
Payout Speed ScoreiPayout Speed Score - Payout Speed Score reflects how quickly players receive their withdrawals, including processing times and verification efficiency.
PSS · 15% weight
70/100-9 vs avg
Above avgDecent payout speed with reliable processing. Acceptable experience for most players.
Payment ConvenienceiPayment Convenience - Payment Convenience Score assesses the variety of deposit/withdrawal methods, fee structures, and transaction limits available.
PCV · 15% weight
15/100-42 vs avg
LowVery restricted payment methods. Thin method coverage, costly transfers, or caps low enough to split a payout.
UX & Mobile ExperienceiUX & Mobile Experience - UX & Mobile Experience evaluates website performance, mobile responsiveness, navigation quality, and registration flow simplicity.
UXS · 15% weight
94/100+30 vs avg
HighVery good UX with strong mobile performance. Navigation is clear and the overall experience is smooth.
Customer Reviews AggregatediCustomer Reviews Aggregated - Customer Reviews Aggregated collects and normalises player ratings from multiple independent review platforms.
CRA · 15% weight
76/100+5 vs avg
Above avgGenerally positive player sentiment. Player sentiment leans positive, with recurring complaints worth reading.
Quick Facts
CaptainCooks Casino Overview
Independently scored across 6 pillars · Our methodology.
65
/100
Average0 vs avgAverage - read the fine print
We've independently scored CaptainCooks across 6 scoring pillars - from bonus fairness and trust to payout speed and player reviews. The overall GambleGrade score is 65 /100. An average score - CaptainCooks is neither outstanding nor problematic. It has some competitive features but also noticeable gaps. We'd recommend comparing it with higher-rated alternatives and checking the specific metrics that matter most to you. Note that our terms analysis flagged 9 red and 11 yellow clauses in this casino's T&C - review the trust section below before depositing.
Where it stands out: UX & Mobile (94).
Performing adequately: Bonus Fairness (65), Trust & Licensing (68), Payout Speed (70), Player Reviews (76).
Areas of concern: Payment Options (15) - review those sections for details.
Pros & Cons
✦ Strengths
- Accepts NZD without forced currency conversion fees
- Extensive Microgaming pokies library with progressive jackpots
- Low $5 minimum deposit suits casual Kiwi players
- 24/7 live chat support responds in English
- Established since 2000 with long operational history
⚑ Watch out
- Not licensed by New Zealand Department of Internal Affairs
- Monthly withdrawal limit capped at approximately NZD 6400
- POLi not available despite being popular in NZ
- Limited live dealer game selection compared to competitors
Key metrics
Min deposit
8 NZD
Payout speed
Less than 72 hours
Withdrawal limit
6,400 NZD
Established
2000
Operator
Apollo Entertainment Group
Features & support
Players from New Zealand
Accepted
KYC required
Required
24/7 support
Available
Live chat
Yes
VIP program
-
Platform
Microgaming
Links & languages
Website
Visit Casino Languages
PTITESDEENfrfinosv
Support langs
EN
Licences
AGCO Corporation
Currencies
USDEURGBPAUDNZD
Game types
BlackjackLive BlackjackRouletteLive Roulette
Screenshots
Bonuses · FBS
CaptainCooks Casino: Fair Bonuses Score
Standard bonus offerings. Terms are neither particularly generous nor unfair. Room for improvement in value or conditions.
65
/100
Average+13 vs avgAverage - read the fine print
We analysed 9 active bonuses at CaptainCooks across 3 categories (Welcome Bonus, VIP Bonus, Other Bonus). The Fair Bonuses Score of 65/100 (Average) is primarily driven by the strongest individual offer- scoring 65/100- while the average across all bonuses sits at 27/100.
Average bonus terms that sit in line with the broader market. CaptainCooks offers some value, but the fine print matters here - pay close attention to wagering requirements, maximum bet limits, and time constraints. Some bonuses may look attractive on the surface but lose much of their real value after playthrough. Use our True Value analysis on each bonus below to see exactly what you'll keep after wagering.
Key findings: 0 offers with 40x+ wagering requirements · 0 with wagering time limits · 0 requiring a promo code to activate.
Active bonuses
9
Best score
65 /100
Avg wagering
Not verified
Avg score
27 /100
Active bonuses
65
Welcome BonusAverage
100 Chances to Win $1 Million - 1st Deposit
Wagering: Not verifiedMin deposit: 5 CAD
Non-StickyMax cashout: Not verified
24
Welcome BonusLow
100% up to 100 CAD
Wagering: Not verified
Non-StickyMax cashout: Not verified
24
Welcome BonusLow
100% up to 100 CAD
Wagering: Not verified
Non-StickyMax cashout: Not verified
13
Welcome BonusLow
50% up to 150 CAD
Wagering: Not verified
Non-StickyMax cashout: Not verified
7
Welcome BonusLow
25% up to 125 CAD
Wagering: Not verified
Non-StickyMax cashout: Not verified
0
VIP BonusLow
Rewards Riches - Exclusive Loyalty Bonuses
Wagering: Not verified
Non-StickyMax cashout: Not verified
Trust & Safety · TRS
CaptainCooks Casino: Trust & Safety Score
Average trust level. Licensing is present but may not be top-tier. Some areas of T&C could be clearer.
68
/100
Average−5 vs avgAverage - read the fine print
Average trust level. Licensing is present but may not be top-tier. Some areas of T&C could be clearer.
License Score
45% of TRS
72
Above avg+1 vs avgTerms Score
50% of TRS
62
Average−13 vs avgSupport Score
5% of TRS
100
High+22 vs avg Licensing5 licenses
Not locally licensediThis casino is not approved by the local gambling regulator of New Zealand. The brand may still hold an international licence (Curaçao, Malta, etc.), but without in-country oversight you have no local complaints body, no guaranteed player-fund segregation under New Zealand law, and limited legal recourse if a dispute arises.
Local licence · New Zealand
AGCO Corporation
Offshore licence
Gambling Regulatory Authority of Ireland
Offshore licence · Gambling Regulatory Authority of Ireland
Alcohol and Gaming Commission of Ontario
Offshore licence · Alcohol and Gaming Commission of Ontario
UK Gambling Commission
Offshore licence · UK Gambling Commission
Kahnawake Gaming Commission
Offshore licence · Kahnawake Gaming Commission
Terms & Conditions Analysis
9 red flags11 yellow flags2 green flags
Account closure without refund at sole discretionHigh risk
The casino can close or suspend your account at any time without refunding your balance. This gives them unilateral power to seize your funds without clear justification.
Cited from terms
Captain Cooks Casino reserves the right to close or suspend a Player's account at its sole discretion by giving an appropriate notice with reasons, including, but not limited to, any unauthorised use of the Player's account. No refund of account balances will be granted.
Avoid depositing large sums. Keep records of all transactions and communications.
Winnings confiscated if verification failsHigh risk
If the casino can't complete verification, they can close your account and confiscate all balances including winnings. This gives them broad power to seize your funds.
Cited from terms
If we cannot complete the verification process the account may be closed and/or suspended and any balances (including winnings) confiscated/refunded or deposits voided at the casino's discretion.
Ensure all documents are accurate and complete before depositing. Keep copies of everything you submit.
Terms can be changed without prior noticeHigh risk
The casino can revise or remove any part of the Terms and Conditions at any time without telling you first. Continuing to play means you accept the changes.
Cited from terms
Captain Cooks Casino reserves the right to revise and/or remove any part of the Terms and Conditions at its sole discretion at any time and without prior notice. Players should visit this page periodically for changes. Your continued use of the Casino or Services after the posting of changes constitutes your binding acceptance of such changes.
Check the terms regularly before you play. This is a major red flag for player protection.
Your data used for AI training with conditional consentMedium risk
By playing, you consent to the casino using all your gameplay data, behaviour patterns, and interactions for AI training. They say they'll seek consent 'where required by law', suggesting they might not always ask.
Cited from terms
Player consents to the casino's use, processing, and analysis of all Player Data (including but not limited to gameplay data, behavioural patterns, performance metrics, user interactions, and any content submitted by Player) for artificial intelligence training, machine learning model development, and related research purposes. Where required by law, we will seek your consent before processing your personal data for these purposes.
Be aware your gameplay and behaviour data may be used for AI training. Think about privacy before you play.
200x wagering requirement on first two bonusesHigh risk
Your first and second deposit bonuses require 200 times play-through before you can convert the bonus to cash. This is exceptionally high and nearly impossible to achieve.
Cited from terms
The first deposit bonus and second deposit bonus are subject to 200 times play-through before your bonus balance is converted to cash.
Avoid bonuses or understand you'll need to wager 200x the bonus amount. A $100 bonus means $20,000 in wagers.
Any withdrawal resets bonus balance to zeroMedium risk
If you withdraw any funds, your entire bonus balance is reset to zero. You'll lose all remaining bonus funds regardless of your progress.
Cited from terms
If a Player makes a withdrawal, their bonus balance is reset to zero. This means that if a Player chooses to take back the money they deposited, they will lose any bonus they may still have remaining in their bonus balance.
Don't withdraw until you've completed all wagering requirements, or you'll lose your bonus.
Big winners limited to $4000/week withdrawalsHigh risk
If you win substantially more than you've deposited, you can only withdraw a maximum of $4000 per week. The casino can increase or decrease this at their discretion.
Cited from terms
Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Captain Cooks Casino may in its sole discretion increase or decrease the weekly payout.
Be aware large wins may take months to fully withdraw. This is a major red flag for high-stakes players.
High withdrawal fees for direct bank transfersMedium risk
Direct bank transfer withdrawals cost $50–100 USD (or equivalent) depending on the amount. These substantial fees reduce your winnings.
Cited from terms
Withdrawal method DBT (Direct Bank Transfers) incurs withdrawal fees. These fees are: Under 3000 units: $50.00 USD, 35.00€, £30.00 Over 3000 units: $100 USD, 70.00€, £60.00
Use alternative withdrawal methods if available to avoid these fees. Factor fees into your withdrawal planning.
2.5% currency conversion fee on withdrawalsMedium risk Country-specific
If you withdraw in a different currency than your account, you'll pay a 2.5% conversion fee on top of the interbank rate. This is a hidden cost that reduces your payout.
Cited from terms
Withdrawals that are required to be processed via a different currency to Player's casino account currency will be subject to a currency conversion. This currency conversion will be based on the average daily interbank market rate plus a currency conversion fee of 2.5%.
Deposit and withdraw in the same currency as your account to avoid this fee. Factor this cost into your bankroll planning.
Chargebacks result in confiscation and network-wide banHigh risk
If your deposit is charged back, the casino will void your winnings, confiscate your balance, and lock all your accounts across the entire Casino Rewards network.
Cited from terms
Players whose deposits are repudiated, recalled, charged back, disputed, revoked or otherwise generally not paid will have their winnings voided, their balances confiscated and all their casino accounts on the Casino Rewards network locked.
Never initiate chargebacks. Resolve disputes through casino support or the ADR process instead.
Insufficient funds can void winnings and confiscate balancesHigh risk
If you don't have enough funds in your payment account when you deposit or when they debit it, the casino can reject deposits, void winnings, and confiscate your balance.
Cited from terms
In the event of insufficient funds at either of these times, Captain Cooks Casino reserves the right to reject deposits and to void any winnings and confiscate any casino account balances.
Always ensure sufficient funds are available in your payment account. This clause gives the casino broad confiscation powers.
Dormant account balances removed within 60 daysMedium risk
If you don't wager, deposit, or withdraw for a period the casino decides, your account becomes dormant and they can remove your balance within 60 days. Bonus funds are forfeited; cash can be recovered on request.
Cited from terms
A Player's Casino account is considered to be dormant if the Player has not made a wager/bet or has not deposited/withdrawn funds within a period at the casino's discretion. In the interest of protection of Player's funds, Captain Cooks Casino will remove any Player's balances (within a maximum of up to 60 days) which may be comprised of bonus and cash money. Bonus funds will be forfeited.
Keep your account active or withdraw funds if you're not playing. Cash balances can be recovered but require verification.
Broad 'irregular play' definition allows winnings confiscationHigh risk
The casino can withhold withdrawals and confiscate all winnings for 'irregular play', which includes betting over 25% of your bonus, using double-up features, and other common strategies.
Cited from terms
Captain Cooks Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. 'Irregular play' includes but is not limited to any one or more of the following types of play: Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met
Avoid bonus play if you use strategic betting. The definition of irregular play is extremely broad and subjective.
Currency arbitrage gains forfeited without warningMedium risk
If the casino thinks you've used their systems to profit from currency exchange arbitrage, they'll forfeit any gains and deduct them from your balance without warning.
Cited from terms
Where Captain Cooks Casino deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Player's balance without warning or notification.
Don't attempt to exploit currency exchange rates. The casino can confiscate funds without notice.
Malfunctions void all pays and playsMedium risk
If there's any system malfunction, all wagers and payouts during that time are void. The casino accepts no liability for errors and can void winnings from malfunctioning games.
Cited from terms
In the event of a Casino system malfunction all wagers placed during such period will be null and void, as well as payouts obtained from a malfunctioning game or service. This includes but not limited to operating systems, web browsers, software and hardware failures.
Understand that technical issues can result in voided winnings. Screenshot significant wins immediately.
Third-party payment methods void all winningsHigh risk
If your deposit or withdrawal payment method isn't in your name, the casino can void all your winnings and suspend your account indefinitely. This includes family members' cards or joint accounts.
Cited from terms
If the credit/debit card, eWallet or financial account used to make the deposit to receive the sign up bonuses is not in the name of the individual registered on the Captain Cooks Casino account, the casino reserves the right to void any winnings.
Only use payment methods in your own name. Never use family members' cards or accounts.
Multiple accounts result in winnings confiscationMedium risk
You can only have one account. If the casino finds multiple accounts, they can suspend all of them and confiscate any associated winnings.
Cited from terms
Where a Player is identified with more than one account we reserve the right to suspend these accounts and winnings associated with multiple accounts may be confiscated.
Never create more than one account. Contact support if you've forgotten your login details.
Unused bonuses forfeited after 60 daysMedium risk
Promotional bonuses that aren't used within 60 days of registration will be forfeited. Bonuses are only considered 'used' once you've met the minimum wagering requirements.
Cited from terms
Promotional bonuses/prizes that remain unused in a Player's casino account for longer than 60 days from the date of registration, will be forfeited. Promotional bonuses/prizes will be deemed 'used' once the minimum wager requirements have been met.
Complete wagering requirements within 60 days of registration or you'll lose all bonus funds.
Table games contribute only 2% to wageringMedium risk Country-specific
Table games, parlour games, and live casino games only count 2% toward wagering requirements. This makes it 50 times harder to clear bonuses when playing these games compared to pokies.
Cited from terms
Table games (e.g., Pokers, Blackjacks, Roulettes, Baccarats), Parlour games and all other game types count 2% towards wagering requirements
Play pokies if you want to clear bonuses. Table game players will find wagering requirements nearly impossible to meet.
Complaints must be filed within 6 monthsMedium risk
You must submit any complaints or claims within 6 months of the issue occurring. Claims filed after this period may not be considered.
Cited from terms
Player's complaints/claims of any nature must be submitted within 6 months of the issue occurring.
Document issues immediately and file complaints promptly. Don't wait to resolve disputes.
eCOGRA alternative dispute resolution availableLow risk
If you can't settle a dispute directly with the casino, it will be referred to eCOGRA as the Alternative Dispute Resolution entity. You can also contact the Kahnawake Gaming Commission directly.
Cited from terms
If we are unable to settle the dispute we will refer the dispute to eCogra as our Alternative Dispute resolution (ADR) entity, whose decision will be final subject to full representation given to all parties involved. Player's complaints/claims of any nature must be submitted within 6 months of the issue occurring. Players can address complaints directly to the Kahnawake Gaming Commission by email to complaints@gamingcommission.ca .
Use eCOGRA or Kahnawake Gaming Commission if you can't resolve disputes with casino support.
Responsible gambling tools availableLow risk
The casino offers cooling-off periods (24 hours to 6 weeks), self-exclusion (6 months), deposit limits, and referrals to problem gambling organisations.
Cited from terms
We promote responsible gambling by offering: Cooling-off periods from 24 hours to 6 weeks. Self-exclusion period of 6 months. The setting of deposit limits. Referrals to problem gambling organisations.
Use these tools if you need to control your gambling. Self-exclusion and deposit limits are important protections.
Customer Support100/100
Live chat available
24/7 support
English website
English live chat
Players from New Zealand supported
Trust scores are based on publicly available data: licensing registers, AI-scraped Terms & Conditions, and support capability checks. A score changes when one of its inputs changes, and not otherwise. Confirm anything here against the operator before you put money in.
Payments · PCV
CaptainCooks Casino: Payment Convenience
Very restricted payment methods. Thin method coverage, costly transfers, or caps low enough to split a payout.
15
/100
Low−42 vs avgHigh caution - approach carefully
Payment coverage at CaptainCooks is restrictive and likely to frustrate players. The cashier supports 11 payment methods across 6 currencies. Of these, 2 are premium tier-A methods and 4 are tier-B options. The published withdrawal limit is 6,400 NZD per period. Standard processing fees may apply on some methods. No locally popular payment methods are listed for New Zealand. Your local currency NZD is supported directly - no FX conversion on deposits.
Local Methods
0
Local currency · Yes
Country accepted
Yes
Methods
11
Payment options
Currencies
6
Supported currencies
Withdrawal Limit
6,400 NZD
Fees
Unknown
Accepted Currencies 6
USD EUR GBP AUD NZD CAD
Payment Method Tier Coverage
Tier A
2
( Best )
Tier B
4
( Good )
Tier C
4
( Fair )
Tier D
1
( Basic )
Payment Methods 11
MuchBetter
Tier C
ecoPayz
Tier C
InstaDebit
Tier B
Bank Transfer
Tier B
Neteller
Tier B
Visa
Tier A
Paysafecard
Tier C
Interac Online
Tier DPayment methods and currency support are sourced from public casino data and may vary by region. Tiers A to D come out of a model weighting speed, coverage and reliability. Check the cashier itself before you deposit; method availability changes without notice.
Payout Speed · PSS
CaptainCooks Casino: Payout Speed Score
Decent payout speed with reliable processing. Acceptable experience for most players.
70
/100
Above avg−9 vs avgDecent overall - worth checking
Decent payout speed with reliable processing. Acceptable experience for most players.
Withdrawal Window
Less than 72 hours
Typical for fast e-wallets; verification can still add delays.
Contractual Maximum
24 hours
The longest CaptainCooks Casino's own terms allow a withdrawal to take. The window above is what the measured payouts actually land in.
Plus a 48 hours pending period before processing starts.
From the terms: Withdrawn funds will be held in pending for 48 hours. Once 48 hours have passed, the withdrawal will be processed during the following business day.
Speed Estimate
Less than 72 hours
SlowAverageFastInstant
What Affects Payout Speed
Verification (KYC)
Identity checks can delay first withdrawals by 24-72h depending on the casino.
Processing queue
Some casinos batch withdrawals at set times; others process in real-time.
Payment method
E-wallets are often fastest. Card and bank rails commonly add three to five working days on top.
Withdrawal limits
Casinos with low caps may split large payouts into multiple payments over days.
Potential Payout Delays
KYC verification required - first withdrawal may take longer.
Account closure without refund at sole discretion
Winnings confiscated if verification fails
Any withdrawal resets bonus balance to zero
Big winners limited to $4000/week withdrawals
High withdrawal fees for direct bank transfers
2.5% currency conversion fee on withdrawals
The PSS score reflects payout speed signals and potential friction points found in public casino policies. Actual withdrawal times may vary based on your payment method, verification status, and the casino's internal processing schedule.
UX & Mobile · UXS
CaptainCooks Casino: UX & Mobile Experience
Very good UX with strong mobile performance. Navigation is clear and the overall experience is smooth.
94
/100
High+30 vs avgStrong choice
CaptainCooks provides a smooth, polished user experience on mobile. Mobile page-load performance scores 70/100 - good. Mobile usability rates 81/100 - good for tap targets, layout and viewport. Navigation clarity comes in at 95/100 - excellent. Game search and filtering score 90/100 - excellent. Registration friction is rated 95/100 - excellent. Players will find strong execution on 5 signals.
Strengths
- Mobile Performance
- Mobile Usability
- Navigation Clarity
- Game Search UX
- Registration Flow
UX Signal Breakdown
Mobile Performance
70
GoodPage load speed and responsiveness on mobile devices (Lighthouse).
Mobile Usability
81
GoodTap targets, layout stability, font sizing and viewport (Lighthouse).
Navigation Clarity
95
ExcellentHow easily players find key pages - lobby, cashier, support on mobile.
Game Search UX
90
ExcellentQuality of search, filters and game discovery on mobile.
Registration Flow
95
ExcellentSign-up friction - fewer steps and fields mean a higher score.
UXS pairs Lighthouse measurements with hand-checked navigation, game search and sign-up flows. All signals are normalized to a 0-100 scale. Scores may update as we run new checks.
Reviews · CRA
CaptainCooks Casino: Customer Reviews Aggregated
Generally positive player sentiment. Player sentiment leans positive, with recurring complaints worth reading.
76
/100
Above avg+5 vs avgDecent overall - worth checking
Player feedback for CaptainCooks is largely positive with some constructive criticism. Reviews are aggregated from 4 independent review platforms. Highest external rating is 95/100; lowest is 54/100. No player reviews submitted for this brand yet.
External Score
76/100
4 sources
Our Reviews
-
0 reviews
Sentiment
-
External Platform Ratings 4
88
Trustpilot
4.4 / 5Excellent
Updated 29 Oct 2026
95
Casino Guru
9.5 / 10Excellent
Updated 29 Oct 2026
65
AskGamblers
6.5 / 10Average
Updated 29 Oct 2026
54
LCB
2.7 / 5Average
Updated 29 Oct 2026
Accuracy notice: Ratings from external platforms are collected automatically and may differ by up to 10% from current values due to differences in scales, moderation and update frequency. The source platforms are authoritative; this is a snapshot of them.
Player Reviews
There are no player reviews for this casino yet. Be the first to share your experience.
Share Your Experience with CaptainCooks
Help other players by leaving an honest review
CRA combines player reviews from independent platforms with reviews submitted directly to our system. Patterns show up across withdrawals, support, bonus terms and overall satisfaction.
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