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Players from Ireland acceptedNot locally licensediThis casino is not approved by the local gambling regulator of Ireland. The brand may still hold an international licence (Curaçao, Malta, etc.), but without in-country oversight you have no local complaints body, no guaranteed player-fund segregation under Ireland law, and limited legal recourse if a dispute arises.Kahnawake Gaming CommissionMalta Gaming AuthorityUK Gambling Commission
Welcome Bonus - 1st Deposit
100% up to 100 USD
GambleGrade scoreiGambleGrade Score is our proprietary rating calculated from 6 key metrics: Fair Bonuses (FBS), Trust Score (TRS), Payout Speed (PSS), Payment Convenience (PCV), UX & Mobile (UXS), and Customer Reviews (CRA). Each pillar carries a published weight; the weights are what turn six numbers into one.
63/100
Score Breakdown
GrandHotel Casino Score Breakdown
How we calculated the overall 63/100 score for GrandHotel
Fair Bonuses ScoreiFair Bonuses Score - Fair Bonuses Score evaluates bonus terms, wagering requirements, maximum cashout limits, and overall fairness of casino promotions.
FBS · 20% weight
65/100+13 vs avg
AverageStandard bonus offerings. Terms are neither particularly generous nor unfair. Room for improvement in value or conditions.
Trust & Safety ScoreiTrust & Safety Score - Trust & Safety Score measures licensing quality, regulatory compliance, responsible gambling tools, and overall operator transparency.
TRS · 20% weight
78/100+5 vs avg
Above avgReasonably trustworthy with valid licensing. T&C transparency is adequate but could be more player-friendly.
Payout Speed ScoreiPayout Speed Score - Payout Speed Score reflects how quickly players receive their withdrawals, including processing times and verification efficiency.
PSS · 15% weight
80/100+1 vs avg
HighQuick withdrawal processing with efficient verification procedures. Most cashouts handled promptly.
Payment ConvenienceiPayment Convenience - Payment Convenience Score assesses the variety of deposit/withdrawal methods, fee structures, and transaction limits available.
PCV · 15% weight
13/100-44 vs avg
LowVery restricted payment methods. Thin method coverage, costly transfers, or caps low enough to split a payout.
UX & Mobile ExperienceiUX & Mobile Experience - UX & Mobile Experience evaluates website performance, mobile responsiveness, navigation quality, and registration flow simplicity.
UXS · 15% weight
59/100-5 vs avg
Below avgBelow-average user experience. Notable issues with site performance, navigation, or mobile compatibility.
Customer Reviews AggregatediCustomer Reviews Aggregated - Customer Reviews Aggregated collects and normalises player ratings from multiple independent review platforms.
CRA · 15% weight
75/100+4 vs avg
Above avgGenerally positive player sentiment. Player sentiment leans positive, with recurring complaints worth reading.
Quick Facts
GrandHotel Casino Overview
Independently scored across 6 pillars · Our methodology.
63
/100
Average−2 vs avgAverage - read the fine print
We've independently scored GrandHotel across 6 scoring pillars - from bonus fairness and trust to payout speed and player reviews. The overall GambleGrade score is 63 /100. An average score - GrandHotel is neither outstanding nor problematic. It has some competitive features but also noticeable gaps. We'd recommend comparing it with higher-rated alternatives and checking the specific metrics that matter most to you. Note that our terms analysis flagged 7 red and 12 yellow clauses in this casino's T&C - review the trust section below before depositing.
Where it stands out: Payout Speed (80).
Performing adequately: Bonus Fairness (65), Trust & Licensing (78), UX & Mobile (59), Player Reviews (75).
Areas of concern: Payment Options (13) - review those sections for details.
Pros & Cons
✦ Strengths
- MGA and UKGC licences provide strong player protection
- Full EUR support eliminates currency conversion costs
- Visa and Mastercard widely accepted from Irish banks
- Microgaming platform ensures fair certified game outcomes
- Established brand operating reliably since 2001
⚑ Watch out
- No Gambling Regulatory Authority of Ireland licence yet
- Monthly withdrawal limit may restrict high-stakes players
- Customer support not available around the clock
- Limited information on Revolut compatibility for Irish users
Key metrics
Min deposit
10 EUR
Payout speed
Less than 48 hours
Withdrawal limit
10,000 EUR
Established
2001
Operator
Apollo Entertainment Limited
Features & support
Players from Ireland
Accepted
KYC required
Required
24/7 support
Limited hours
Live chat
Yes
VIP program
-
Platform
Microgaming
Links & languages
Website
Visit Casino Languages
JPTRPTITESDEPLENfrru
Support langs
ITESDEENfrfinosv
Licences
Kahnawake Gaming Commission
Currencies
USDEURGBPAUDZAR
Game types
BlackjackRouletteBaccaratLive Casino
Screenshots
Bonuses · FBS
GrandHotel Casino: Fair Bonuses Score
Standard bonus offerings. Terms are neither particularly generous nor unfair. Room for improvement in value or conditions.
65
/100
Average+13 vs avgAverage - read the fine print
We analysed 5 active bonuses at GrandHotel across 2 categories (VIP Bonus, Welcome Bonus). The Fair Bonuses Score of 65/100 (Average) is primarily driven by the strongest individual offer- scoring 65/100- while the average across all bonuses sits at 24/100.
Average bonus terms that sit in line with the broader market. GrandHotel offers some value, but the fine print matters here - pay close attention to wagering requirements, maximum bet limits, and time constraints. Some bonuses may look attractive on the surface but lose much of their real value after playthrough. Use our True Value analysis on each bonus below to see exactly what you'll keep after wagering.
Key findings: 0 offers with 40x+ wagering requirements · 0 with wagering time limits · 0 requiring a promo code to activate.
Active bonuses
5
Best score
65 /100
Avg wagering
Not verified
Avg score
24 /100
Active bonuses
25
Welcome BonusLow
100% up to 100 USD
Wagering: Not verified
Non-StickyMax cashout: Not verified
14
Welcome BonusLow
50% up to 150 USD
Wagering: Not verified
Non-StickyMax cashout: Not verified
9
Welcome BonusLow
30% up to 150 USD
Wagering: Not verified
Non-StickyMax cashout: Not verified
7
Welcome BonusLow
20% up to 160 USD
Wagering: Not verified
Non-StickyMax cashout: Not verified
Trust & Safety · TRS
GrandHotel Casino: Trust & Safety Score
Reasonably trustworthy with valid licensing. T&C transparency is adequate but could be more player-friendly.
78
/100
Above avg+5 vs avgDecent overall - worth checking
Reasonably trustworthy with valid licensing. T&C transparency is adequate but could be more player-friendly.
License Score
45% of TRS
90
High+19 vs avgTerms Score
50% of TRS
67
Average−8 vs avgSupport Score
5% of TRS
75
Above avg−3 vs avg Licensing3 licenses
Not locally licensediThis casino is not approved by the local gambling regulator of Ireland. The brand may still hold an international licence (Curaçao, Malta, etc.), but without in-country oversight you have no local complaints body, no guaranteed player-fund segregation under Ireland law, and limited legal recourse if a dispute arises.
Local licence · Ireland
Kahnawake Gaming Commission
Offshore licence · Kahnawake Gaming Commission
Malta Gaming Authority
Offshore licence · Malta Gaming Authority
UK Gambling Commission
Offshore licence · UK Gambling Commission
Terms & Conditions Analysis
7 red flags12 yellow flags2 green flags
Broad confiscation powers at casino's sole discretionHigh risk
The casino reserves the right to confiscate balances and void winnings at its sole discretion across multiple scenarios including verification failure, suspected fraud, and irregular play. This gives the casino unilateral power to seize player funds without clear objective standards.
Cited from terms
If we cannot complete the verification process the account may be closed and/or suspended and any balances (including winnings) confiscated/refunded or deposits voided at the casino's discretion.
Avoid depositing significant funds. Document all gameplay and transactions. Be aware the casino can confiscate your balance based on subjective determinations.
No refunds on account suspension or closureHigh risk
When the casino closes or suspends an account at its sole discretion, no refund of account balances will be granted. This means players can lose all deposited funds if the casino decides to close their account.
Cited from terms
Grand Hotel Casino reserves the right to close or suspend a Player's account at its sole discretion by giving an appropriate notice with reasons, including, but not limited to, any unauthorised use of the Player's account. No refund of account balances will be granted.
This is a major red flag. Your deposits are at risk of total loss if the casino decides to close your account for any reason they deem appropriate.
Extreme 200x wagering requirement on first two bonusesHigh risk
The first and second deposit bonuses require 200 times play-through before conversion to cash. For a €100 bonus, this means wagering €20,000 on slots. This is exceptionally high and makes bonus conversion nearly impossible for most players.
Cited from terms
The first deposit bonus and second deposit bonus are subject to 200 times play-through before your bonus balance is converted to cash.
Avoid accepting the first two deposit bonuses unless you plan to wager extremely large amounts. These requirements are designed to be nearly impossible to complete.
Terms can be changed without prior noticeHigh risk
The casino reserves the right to revise or remove any part of the Terms and Conditions at its sole discretion at any time without prior notice. Players are bound by changes simply by continuing to use the service.
Cited from terms
Grand Hotel Casino reserves the right to revise and/or remove any part of the Terms and Conditions at its sole discretion at any time and without prior notice. Players should visit this page periodically for changes. Your continued use of the Casino or Services after the posting of changes constitutes your binding acceptance of such changes.
Check terms before each session. You may be subject to new unfavourable terms without any notification. Consider this a significant risk to your rights.
Mandatory consent to AI training on all player dataHigh risk
By using the service, players automatically consent to the casino using all player data (gameplay, behavioural patterns, performance metrics, user interactions) for AI training and machine learning development. The conditional language about seeking consent 'where required by law' suggests this is otherwise mandatory.
Cited from terms
Player consents to the casino's use, processing, and analysis of all Player Data (including but not limited to gameplay data, behavioural patterns, performance metrics, user interactions, and any content submitted by Player) for artificial intelligence training, machine learning model development, and related research purposes. Where required by law, we will seek your consent before processing your personal data for these purposes.
Be aware that all your gameplay data, betting patterns, and interactions will be used to train AI systems. If you value data privacy, this is a significant concern.
Chargebacks result in total balance confiscation and network banHigh risk
Any chargeback, dispute, or repudiated deposit results in all winnings being voided, all balances confiscated, and all casino accounts across the entire Casino Rewards network being locked. This is an extreme penalty that goes beyond recovering the disputed amount.
Cited from terms
Players whose deposits are repudiated, recalled, charged back, disputed, revoked or otherwise generally not paid will have their winnings voided, their balances confiscated and all their casino accounts on the Casino Rewards network locked.
Never initiate a chargeback even for legitimate disputes, as you will lose all funds and be banned network-wide. Resolve all disputes through casino support only.
Large winners capped at €2,900 per week withdrawalHigh risk Country-specific
Players who win substantially more than their total deposits can only withdraw a maximum of approximately €2,900 per week (equivalent to $4,000 USD), which the casino may further decrease at its sole discretion. This severely restricts access to winnings.
Cited from terms
Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Grand Hotel Casino may in its sole discretion increase or decrease the weekly payout.
If you win a large amount, expect it to take months or years to receive your full winnings. The casino can also reduce this limit further at any time.
High withdrawal fees for direct bank transfersMedium risk Country-specific
Direct bank transfer withdrawals incur fees of €35–€70 depending on the withdrawal amount. These fees significantly reduce net winnings, especially for smaller withdrawals.
Cited from terms
Withdrawal method DBT (Direct Bank Transfers) incurs withdrawal fees. These fees are: Under 3000 units: $50.00 USD, 35.00€, £30.00 Over 3000 units: $100 USD, 70.00€, £60.00
Factor in withdrawal fees when calculating potential profits. For withdrawals under €2,200, you'll pay €35. Over €2,200 costs €70.
2.5% currency conversion fee on withdrawalsMedium risk Country-specific
Withdrawals processed in a different currency than the account currency incur a 2.5% conversion fee on top of the interbank rate. This reduces the value of withdrawals.
Cited from terms
Withdrawals that are required to be processed via a different currency to Player's casino account currency will be subject to a currency conversion. This currency conversion will be based on the average daily interbank market rate plus a currency conversion fee of 2.5%.
Use EUR for deposits and withdrawals when possible. If conversion is necessary, expect to lose 2.5% of your withdrawal amount to fees.
Any withdrawal forfeits all remaining bonus fundsMedium risk
Making any withdrawal resets the bonus balance to zero, forfeiting all remaining bonus funds including those not yet credited. This applies even to early withdrawals of cash from first and second deposits.
Cited from terms
If a Player makes a withdrawal, their bonus balance is reset to zero. This means that if a Player chooses to take back the money they deposited, they will lose any bonus they may still have remaining in their bonus balance.
Do not make any withdrawals until you have completed all wagering requirements and converted all bonuses to cash, or you will lose all bonus funds.
Dormant accounts have balances removed within 60 daysMedium risk
Accounts become dormant at the casino's discretion based on inactivity. The casino will remove all balances (bonus and cash) within up to 60 days. While cash can be returned upon request with verification, this creates risk and inconvenience.
Cited from terms
A Player's Casino account is considered to be dormant if the Player has not made a wager/bet or has not deposited/withdrawn funds within a period at the casino's discretion. In the interest of protection of Player's funds, Grand Hotel Casino will remove any Player's balances (within a maximum of up to 60 days) which may be comprised of bonus and cash money.
Log in and place wagers regularly to avoid dormancy. If your account becomes dormant, contact support immediately to reclaim your cash balance before it is removed.
Vague 'irregular play' rules allow withdrawal confiscationMedium risk
The casino can withhold withdrawals and confiscate winnings for broadly defined 'irregular play' including betting 25%+ of bonus value, using double-up features, low-risk betting, or withdrawing deposits before bonus redemption. These rules are subjective and easily triggered.
Cited from terms
Grand Hotel Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. 'Irregular play' includes but is not limited to any one or more of the following types of play: Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met
Avoid betting more than 25% of your bonus on any single bet. Do not use double-up features or low-risk strategies while clearing bonuses. Complete all wagering before withdrawing.
Malfunctions void all pays and playsMedium risk
Any malfunction (website, software, or device) voids all pays and plays. The casino reserves the right to void winnings from hardware/software errors and can close accounts of players who 'abuse' such errors, even if the error was the casino's fault.
Cited from terms
Malfunction (whether on a website, software or device) voids all pays and plays. Grand Hotel Casino reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their Casino account closed and any deposits and/or winnings forfeited.
If you experience any technical issues or unusual game behaviour, stop playing immediately and contact support. Do not continue playing as any winnings may be voided.
Currency arbitrage gains forfeited without warningMedium risk
If the casino deems a player has used its systems for currency exchange arbitrage, any gains will be forfeited and deducted from the player's balance without warning or notification. The determination is subjective.
Cited from terms
Player is strictly prohibited from utilising Grand Hotel Casino and its systems to facilitate arbitrage through Currency Exchange transactions. Where Grand Hotel Casino deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Player's balance without warning or notification.
Do not attempt to profit from currency exchange rate differences. The casino can confiscate funds it believes were gained through arbitrage without prior notice.
48-hour pending period allows withdrawal reversalMedium risk
Withdrawn funds are held in pending status for 48 hours and can be reversed back to the casino account during this time. This creates temptation to cancel withdrawals and continue gambling.
Cited from terms
Withdrawn funds will be held in pending for 48 hours. Once 48 hours have passed, the withdrawal will be processed during the following business day. Withdrawn funds will be available to be reversed in part or in whole up until the time it has been processed.
Be aware that you can cancel your withdrawal for 48 hours. Resist the temptation to reverse withdrawals and gamble with funds you intended to cash out.
Third-party payment methods void all winningsMedium risk
If the payment account used for deposits or withdrawals is not in the player's name, the casino can void all winnings and suspend accounts indefinitely. This applies even to legitimate shared accounts like family members.
Cited from terms
If the credit/debit card, eWallet or financial account used to make the deposit to receive the sign up bonuses is not in the name of the individual registered on the Grand Hotel Casino account, the casino reserves the right to void any winnings.
Only use payment methods in your own name. Do not use accounts belonging to family members or partners, as this will result in loss of all winnings.
Insufficient funds at deposit can void winningsMedium risk
If there are insufficient funds in the player's account either at deposit time or when the account is debited, the casino can void any winnings and confiscate all casino account balances. This is harsh as timing of debits is often outside player control.
Cited from terms
In the event of insufficient funds at either of these times, Grand Hotel Casino reserves the right to reject deposits and to void any winnings and confiscate any casino account balances.
Ensure you have sufficient funds in your payment account not just when depositing, but also when the casino processes the charge (which may be delayed). Insufficient funds can result in total loss of winnings.
Casino may require notarised verification documentsMedium risk
The casino can require verification documents to be certified by a registered Notary or registered professional. This adds significant cost and inconvenience to the withdrawal process.
Cited from terms
Grand Hotel Casino reserves the right to ask Players for verification documents following deposits and/or prior to executing a withdrawal. Should it be deemed necessary the casino may also require these documents to be certified by a registered Notary or a registered professional.
Be prepared for potentially expensive notarisation requirements before you can withdraw. Budget for notary fees if requested.
Complaints must be filed within 6 monthsMedium risk
Players must submit any complaints or claims within 6 months of the issue occurring. After this period, players lose the right to dispute issues.
Cited from terms
Player's complaints/claims of any nature must be submitted within 6 months of the issue occurring.
Document all issues immediately and file complaints promptly. Do not wait, as you only have 6 months to raise any disputes.
Responsible gambling tools availableLow risk
The casino offers cooling-off periods (24 hours to 6 weeks), self-exclusion (6 months), deposit limits, and referrals to problem gambling organisations. These are positive player protection features.
Cited from terms
We promote responsible gambling by offering: Cooling-off periods from 24 hours to 6 weeks. Self-exclusion period of 6 months. The setting of deposit limits. Referrals to problem gambling organisations.
Use these tools if you feel your gambling is becoming problematic. Set deposit limits proactively to control spending.
eCOGRA alternative dispute resolution availableLow risk
If disputes cannot be resolved directly with the casino, they will be referred to eCOGRA as an independent Alternative Dispute Resolution entity. This provides an independent avenue for dispute resolution.
Cited from terms
If we are unable to settle the dispute we will refer the dispute to eCogra as our Alternative Dispute resolution (ADR) entity, whose decision will be final subject to full representation given to all parties involved.
If you have an unresolved dispute, request escalation to eCOGRA. This provides independent review outside the casino's control.
Customer Support75/100
Live chat available
24/7 support
English website
English live chat
Players from Ireland supported
Trust scores are based on publicly available data: licensing registers, AI-scraped Terms & Conditions, and support capability checks. A score changes when one of its inputs changes, and not otherwise. Confirm anything here against the operator before you put money in.
Payments · PCV
GrandHotel Casino: Payment Convenience
Very restricted payment methods. Thin method coverage, costly transfers, or caps low enough to split a payout.
13
/100
Low−44 vs avgHigh caution - approach carefully
Payment coverage at GrandHotel is restrictive and likely to frustrate players. The cashier supports 14 payment methods across 11 currencies. Of these, 3 are premium tier-A methods and 4 are tier-B options. The published withdrawal limit is 10,000 EUR per period. Most transactions are free of charge. No locally popular payment methods are listed for Ireland. Your local currency EUR is supported directly - no FX conversion on deposits.
Local Methods
0
Local currency · Yes
Country accepted
Yes
Methods
14
Payment options
Currencies
11
Supported currencies
Withdrawal Limit
10,000 EUR
Fees
No fees
Accepted Currencies 11
USD EUR GBP AUD ZAR DKK SEK NZD NOK CHF CAD
Payment Method Tier Coverage
Tier A
3
( Best )
Tier B
4
( Good )
Tier C
5
( Fair )
Tier D
2
( Basic )
Payment Methods 14
MuchBetter
Tier C
ecoPayz
Tier C
InstaDebit
Tier B
Bank Transfer
Tier BE
Entropay
Tier D
Neteller
Tier B
Visa
Tier A
Paysafecard
Tier CPayment methods and currency support are sourced from public casino data and may vary by region. Tiers A to D come out of a model weighting speed, coverage and reliability. Check the cashier itself before you deposit; method availability changes without notice.
Payout Speed · PSS
GrandHotel Casino: Payout Speed Score
Quick withdrawal processing with efficient verification procedures. Most cashouts handled promptly.
80
/100
High+1 vs avgStrong choice
Quick withdrawal processing with efficient verification procedures. Most cashouts handled promptly.
Withdrawal Window
Less than 48 hours
Typical for fast e-wallets; verification can still add delays.
Contractual Maximum
24 hours
The longest GrandHotel Casino's own terms allow a withdrawal to take. The window above is what the measured payouts actually land in.
Plus a 48 hours pending period before processing starts.
From the terms: Withdrawn funds will be held in pending for 48 hours. Once 48 hours have passed, the withdrawal will be processed during the following business day.
Speed Estimate
Less than 48 hours
SlowAverageFastInstant
What Affects Payout Speed
Verification (KYC)
Identity checks can delay first withdrawals by 24-72h depending on the casino.
Processing queue
Some casinos batch withdrawals at set times; others process in real-time.
Payment method
E-wallets are often fastest. Card and bank rails commonly add three to five working days on top.
Withdrawal limits
Casinos with low caps may split large payouts into multiple payments over days.
Potential Payout Delays
KYC verification required - first withdrawal may take longer.
Broad confiscation powers at casino's sole discretion
No refunds on account suspension or closure
Chargebacks result in total balance confiscation and network ban
Large winners capped at €2,900 per week withdrawal
High withdrawal fees for direct bank transfers
2.5% currency conversion fee on withdrawals
The PSS score reflects payout speed signals and potential friction points found in public casino policies. Actual withdrawal times may vary based on your payment method, verification status, and the casino's internal processing schedule.
UX & Mobile · UXS
GrandHotel Casino: UX & Mobile Experience
Below-average user experience. Notable issues with site performance, navigation, or mobile compatibility.
59
/100
Below avg−5 vs avgBelow average - caution advised
The user experience at GrandHotel has noticeable rough edges. Mobile page-load performance scores 86/100 - good. Navigation clarity comes in at 95/100 - excellent. Game search and filtering score 70/100 - good. Registration friction is rated 40/100 - average. Players will find strong execution on 3 signals. There is 1 area where the experience falls short of platform expectations.
Strengths
- Mobile Performance
- Navigation Clarity
- Game Search UX
Concerns
- Registration Flow
UX Signal Breakdown
Mobile Performance
86
GoodPage load speed and responsiveness on mobile devices (Lighthouse).
Mobile Usability
0
PoorTap targets, layout stability, font sizing and viewport (Lighthouse).
Navigation Clarity
95
ExcellentHow easily players find key pages - lobby, cashier, support on mobile.
Game Search UX
70
GoodQuality of search, filters and game discovery on mobile.
Registration Flow
40
OKSign-up friction - fewer steps and fields mean a higher score.
UXS pairs Lighthouse measurements with hand-checked navigation, game search and sign-up flows. All signals are normalized to a 0-100 scale. Scores may update as we run new checks.
Reviews · CRA
GrandHotel Casino: Customer Reviews Aggregated
Generally positive player sentiment. Player sentiment leans positive, with recurring complaints worth reading.
75
/100
Above avg+4 vs avgDecent overall - worth checking
Player feedback for GrandHotel is largely positive with some constructive criticism. Reviews are aggregated from 2 independent review platforms. Highest external rating is 91/100; lowest is 58/100. No player reviews submitted for this brand yet.
External Score
75/100
2 sources
Our Reviews
-
0 reviews
Sentiment
-
External Platform Ratings 2
91
Casino Guru
9.1 / 10Excellent
Updated 29 Oct 2026
58
LCB
2.9 / 5Average
Updated 29 Oct 2026
Accuracy notice: Ratings from external platforms are collected automatically and may differ by up to 10% from current values due to differences in scales, moderation and update frequency. The source platforms are authoritative; this is a snapshot of them.
Player Reviews
There are no player reviews for this casino yet. Be the first to share your experience.
Share Your Experience with GrandHotel
Help other players by leaving an honest review
CRA combines player reviews from independent platforms with reviews submitted directly to our system. Patterns show up across withdrawals, support, bonus terms and overall satisfaction.
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